Privacy Policy

Last updated: January 2025

1. Information We Collect

IOGRU LLC ("we," "us") collects information you provide directly:

  • Contact information (name, email, phone, company)
  • Facility details (size, type, location, equipment)
  • Account credentials and preferences
  • Environmental sensor data from connected devices
  • Usage data and analytics from the platform

2. How We Use Your Information

We use collected information to:

  • Provide and improve our cultivation automation services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Train AI models to improve predictive capabilities (anonymized)
  • Generate benchmarking reports and industry insights

3. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), role-based access controls, and regular security audits. Cultivation data is stored in SOC 2 Type II compliant data centers with 99.9% uptime SLA.

4. Data Sharing

We do not sell your personal information or cultivation data. We may share data with:

  • Service providers who assist our operations (cloud hosting, support tools)
  • Equipment integration partners (only as needed for functionality)
  • Professional advisors (legal, accounting)
  • Law enforcement when required by valid legal process

5. Data Retention

We retain environmental and operational data for the duration of your subscription plus 90 days. Historical analytics are retained for 3 years to support long-term trend analysis. You may request data export or deletion at any time.

6. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Export your data in machine-readable format
  • Opt out of marketing communications

To exercise these rights, contact [email protected].

7. Cookies & Tracking

We use essential cookies for platform functionality and analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

8. Contact Us

For privacy questions or concerns:

Email: [email protected]
Mail: IOGRU LLC, 515 Madison Avenue, 9th Floor, New York, NY 10022
Phone: +1 833-545-5454